Shipping and return policies for Gutterfunk

Shipping Info
DELIVERY SERVICES & UNDELIVERED ITEMS

How long will it take for my parcel to arrive?

We dispatch all orders within 2 days of purchase Monday-Friday

U.K 2-4 working days
We quote four working days for orders dispatched to the UK. (On Demand orders will take a little longer, usually 4 - 6) Should you not be at home when a delivery is attempted, your postman should leave an attempted delivery slip and your package will be returned to your local post office awaiting collection. If you do not collect your parcel it will be returned to us, we will then contact you before re-shipping your item. We will charge a postage fee to re-send items which have been returned to us. Please make sure someone is home to receive the package – most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination. You can contact us anytime regarding your order, but will not consider a parcel missing until 21 days have elapsed.

International 5–14 days
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us any time regarding your order but we request you wait 25 days for EU countries and 35 days for non-EU countries before action will be taken.

What if my order has not arrived?
You must contact us within 40 days of dispatch to report non-delivery or your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of resolving the issue.

Which postal services do we use?

UK
Most items are dispatched 1st class Royal Mail (non traceable) unless specified at time of order. Large/Heavy items are dispatched by Parcel Force which are traceable and usually arrive within 2 working days. If we use this service you will receive a tracking number. If your parcel is confirmed as delivered by a 'Traceable' service and you claim to have not received it, you must take this up with the relevant delivery service provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.

International
International items (outside of the UK) are sent via Royal Mail as standard (non traceable). We send items using 'International Signed For ' service for some areas including Russia & Brazil. For larger orders to some countries including Australia, USA & Canada we use FEDEX.


2. PRE-ORDERS

Pre-orders are dispatched on the day of release or where possible dispatched to arrive on the day of release. Please note other items in your basket will also be held until this date. If you want your non pre-order items dispatched same day please order separately.
Return Policy
CANCELLATIONS & RETURNS

Can I cancel my order?
Yes you can cancel your order within 14 days of placing it. You will be required to return your order via a 'Signed For' delivery service and are responsible for the goods arriving back undamaged within 14 days of cancellation. Providing the item is returned to us in its original condition, we will refund you the cost of the order.

We offer a returns policy for all physical items.
If you need to return your item for any reason please contact isha@gutterfunk.com within 14 calender days of receiving your order.

If your order is damaged or sent in error we ask you to ship the items back to us for exchange and we will cover the cost of postage both ways. Please return goods using a 'Signed For' service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost and we will cover the cost to ship your exchange item back to you.

All goods must be returned in 'as new' condition free from any defects and in original packaging.

Tickets/Downloads
Tickets and downloads are none transferable / returnable. If you have any questions relating to ticket and download purchases please contact isha@gutterfunk.com


For more details please contact isha@gutterfunk.com